Ongoing Operations Support
For clients who want continued support after the first project. We help maintain and improve agreed dashboards, automations, and workflows through a small monthly backlog.
The Problem
Improvements need maintenance, small fixes, updates, and continued iteration after the first project. Without that, dashboards drift, automations break quietly, and good documentation slowly goes stale.
What We Do
Maintain what's live
We keep agreed dashboards, automations, and workflows running.
Work a monthly backlog
Small fixes, updates, and improvements, prioritized each month.
Refine reporting & SOPs
We keep documentation and reporting current as the business changes.
Review priorities together
A regular check-in to agree what matters next.
Typical Deliverables
- Monthly improvement backlogPrioritized small work, handled.
- Activity summaryWhat was done each period.
- Issue & change logA record of fixes and changes where relevant.
- Documentation updatesSOPs and notes kept current.
- Review sessionMonthly or quarterly priority review.
Typical Support Areas
Available after an initial project. Retainer scope is based on agreed support capacity, the workflows supported, response expectations, and business priorities.
Keep the improvements going.
Continue improving dashboards, automations, and workflows — without hiring a full-time internal ops role.
Talk to us about support